At TMST, we are dedicated to delivering exceptional products designed to elevate your soccer experience. We stand behind the quality of our items; however, please note that we do not accept returns. Instead, we offer refunds under specific circumstances outlined below.
Refunds are available in the following situations:
Defective or Damaged Products: If you receive a product that is defective or damaged, please contact our customer support team within 7 days of receiving your order. We will assess the issue and provide you with instructions on how to proceed with a refund.
Order Errors: In the rare event that we make an error with your order, such as sending the wrong item, please notify us immediately. We will rectify the mistake and issue a refund or send the correct item, as per your preference.
To request a refund, please follow these steps:
Contact our customer support team at email@example.com. Ensure you provide your order number and a detailed description of the issue.
Our support team will guide you through the refund process, including providing instructions on returning the item (if necessary).
Refunds will be issued to the original payment method used during the purchase. Please allow a reasonable processing time for the refund to appear in your account.
Please note that under this policy, we do not offer refunds for items that are not defective, damaged, or the result of an order error. All sales are considered final for non-defective and non-damaged products.
If you encounter any issues with your order or have questions regarding our refund policy, please reach out to our customer support team at firstname.lastname@example.org.
We are here to assist you and ensure your satisfaction.
TMST is committed to providing you with the best products and exceptional customer service. Thank you for choosing us to be part of your soccer journey!